raya22 Privacy Policy

1. Introduction and Scope

raya22 is committed to protecting the privacy and personal data of all users of our online betting and casino platform. We recognize that Indonesian players entrust us with sensitive personal information including identity documents, financial records, and transaction histories, and we take this responsibility seriously. This Privacy Policy applies to all users who access the raya22 platform via web browsers, mobile browsers, or any other method, and covers all personal information collected through registration, account usage, customer support interactions, and marketing communications.

This Privacy Policy should be read in conjunction with our Terms and Conditions, Responsible Gaming Policy, and any other policies displayed on the raya22 platform. Where provisions conflict, the more specific policy shall take precedence for that particular subject matter. We operate in compliance with Indonesian Law No. 11 of 2008 concerning Electronic Information and Transactions (ITE Law) and internationally recognized data protection standards.

2. Information We Collect

2.1 Personal Identification Information

When you register an account on raya22, we collect the following personal identification information:

• Full legal name as it appears on your government-issued identification document;
• Date of birth to verify you meet the minimum age requirement of 21 years;
• Indonesian National ID (KTP) number and scanned image of your KTP for identity verification (KYC) purposes;
• Residential address including street, city, postal code, and province within Indonesia;
• Email address used for account communications, password resets, and promotional offers;
• Mobile phone number with Indonesian country code (+62) for SMS verification and customer support;
• Selfie photograph holding your ID next to your face as part of the KYC verification process;
• Proof of address documents such as recent utility bills, bank statements, or government correspondence showing your current residential address.

2.2 Financial and Transaction Information

To process deposits and withdrawals, we collect and store financial information including:

• Bank account details (bank name, account number, account holder name) for Indonesian banks including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, and Bank Permata;
• E-wallet account information (phone numbers or account IDs) for OVO, DANA, GoPay, ShopeePay, and LinkAja;
• Complete transaction history including deposit amounts, withdrawal amounts, transaction dates and times, payment method used, and transaction status;
• Betting and wagering history including bet amounts, game selections, odds accepted, bet outcomes (win/loss), and cumulative profit/loss statistics;
• Bonus and promotional records including bonus amounts claimed, wagering progress, and bonus terms compliance status.

Important: raya22 does not store full credit card numbers, CVV codes, or complete bank account credentials. All payment processing is conducted through encrypted third-party payment gateways that comply with PCI-DSS (Payment Card Industry Data Security Standard).

2.3 Technical and Usage Information

When you access the raya22 platform, we automatically collect certain technical information through cookies, web beacons, and server logs:

• IP address and approximate geographic location based on IP geolocation;
• Device information including device type (smartphone, tablet, desktop), operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution, and device language settings;
• Usage data including pages visited, links clicked, time spent on pages, login/logout times, games played, and feature interactions;
• Referral source indicating how you arrived at the raya22 platform (direct visit, search engine, affiliate link, social media);
• Session data including session duration, frequency of visits, and user journey through the platform;
• Error logs and diagnostic information when technical issues or crashes occur.

2.4 Communications and Support Records

We retain records of all communications between you and raya22, including:

• Live chat transcripts with customer support agents;
• Email correspondence sent to or received from [email protected];
• WhatsApp messages exchanged with our support team;
• In-app messages submitted through your account dashboard;
• Phone call recordings (when applicable) for quality assurance and dispute resolution purposes;
• Survey responses, feedback forms, and user-generated content submitted to raya22.

3. How We Use Your Personal Data

3.1 Account Management and Service Delivery

We use your personal information to:

• Create and maintain your raya22 account;
• Verify your identity, age (21+), and residency in Indonesia through KYC procedures;
• Process deposits, withdrawals, and internal fund transfers;
• Provide access to sports betting, casino games, togel lottery, and sabung ayam streaming;
• Calculate and credit bonuses, cashback, and promotional rewards;
• Maintain accurate betting records and transaction histories;
• Facilitate customer support inquiries and resolve disputes;
• Send account-related notifications including deposit confirmations, withdrawal approvals, bonus awards, and security alerts.

3.2 Fraud Prevention and Security

raya22 uses your data to protect the platform and all users from fraudulent activity:

• Detect and prevent multiple account creation (duplicate accounts);
• Identify suspicious betting patterns indicative of match-fixing, collusion, or syndicate activity;
• Monitor transactions for potential money laundering or terrorist financing;
• Prevent bonus abuse, arbitrage betting, and other forms of advantage play prohibited by our Terms;
• Block access from sanctioned jurisdictions or users on self-exclusion lists;
• Investigate chargebacks, payment disputes, and account takeover attempts;
• Comply with anti-money laundering (AML) and know-your-customer (KYC) regulations.

3.3 Marketing and Personalization

With your consent, we use your information to:

• Send promotional emails about new games, bonuses, VIP offers, and platform updates;
• Deliver targeted SMS messages with time-sensitive promotions (deposit bonuses, cashback offers, tournament invitations);
• Personalize your platform experience by recommending games, sports events, or betting markets based on your play history;
• Segment users into VIP tiers (Bronze, Silver, Gold, Platinum, Diamond, Black Diamond) based on monthly turnover and award tier-appropriate benefits;
• Conduct market research, player surveys, and feedback collection to improve our services.

You may opt out of marketing communications at any time by clicking the unsubscribe link in emails, adjusting notification settings in your account dashboard, or contacting customer support.

3.4 Legal and Regulatory Compliance

We process your data to comply with legal obligations including:

• Responding to lawful requests from Indonesian government authorities, law enforcement, or courts;
• Maintaining records required by gambling regulations, tax authorities, and financial regulators;
• Reporting suspicious transactions to Financial Intelligence Units (FIUs) as required by anti-money laundering laws;
• Enforcing our Terms and Conditions, resolving disputes, and pursuing legal remedies when necessary;
• Cooperating with industry self-regulatory bodies and responsible gaming organizations.

4. Data Sharing and Third-Party Disclosures

4.1 Service Providers and Business Partners

raya22 shares your personal information with trusted third-party service providers who assist in operating our platform:

• Payment processors handling deposits and withdrawals via Indonesian banks and e-wallets;
• Game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft) who deliver casino games and live dealer content;
• KYC verification services that authenticate identity documents and perform background checks;
• Cloud hosting providers storing platform data on secure servers;
• Customer support platforms managing live chat, ticketing systems, and CRM databases;
• Marketing and analytics tools tracking user behavior and campaign performance;
• Fraud detection systems analyzing transactions and betting patterns for suspicious activity.

All third-party service providers are contractually bound to protect your data, use it only for specified purposes, and comply with applicable data protection regulations.

4.2 Legal Disclosures

We may disclose your personal information when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with court orders, subpoenas, or lawful government requests;
• Enforce our Terms and Conditions or investigate potential breaches;
• Protect the rights, property, or safety of raya22, our users, or the public;
• Prevent fraud, money laundering, or other illegal activities;
• Respond to claims that user-generated content violates third-party rights.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, asset sale, or bankruptcy involving raya22, your personal information may be transferred to the acquiring entity or successor company. We will notify you via email or prominent platform notice before your data is transferred and becomes subject to a different privacy policy.

4.4 No Sale of Personal Data

raya22 does not sell, rent, or trade your personal information to third parties for their independent marketing purposes. We do not share player lists with external advertisers, data brokers, or unrelated businesses.

5. Data Security Measures

raya22 employs industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

• 256-bit SSL encryption for all data transmitted between your device and our servers, protecting login credentials, financial transactions, and personal communications;
• Secure server infrastructure hosted in certified data centers with physical security controls, redundant power supplies, and 24/7 monitoring;
• Encrypted databases storing sensitive information (passwords, financial records, ID documents) using AES-256 encryption at rest;
• Access controls limiting employee access to personal data on a strict need-to-know basis, with role-based permissions and audit logging;
• Two-factor authentication (2FA) available for user accounts to prevent unauthorized login;
• Regular security audits and penetration testing conducted by independent cybersecurity firms;
• Intrusion detection systems monitoring for unauthorized access attempts, DDoS attacks, and malware;
• Secure backup procedures with encrypted off-site storage for disaster recovery purposes.

While we implement robust security measures, no system is 100% secure. You are responsible for maintaining the confidentiality of your account password and notifying us immediately if you suspect unauthorized access to your account.

6. Data Retention and Deletion

raya22 retains your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations:

• Active accounts: Data is retained for the duration of your active account plus 5 years after account closure to comply with financial record-keeping regulations and facilitate dispute resolution;
• Transaction records: Financial transactions, betting history, and tax-related records are retained for 7 years as required by Indonesian tax and financial regulations;
• KYC documents: Identity verification documents are retained for 5 years after account closure to comply with anti-money laundering regulations;
• Marketing data: If you opt out of marketing communications, your contact information is moved to a suppression list (retained indefinitely to honor your opt-out preference) but other marketing-related data is deleted within 90 days;
• Technical logs: Server logs, IP addresses, and usage analytics are retained for 12 months for security monitoring and platform optimization.

After the retention period expires, personal data is securely deleted or anonymized. Anonymized data (data that cannot be linked back to you) may be retained indefinitely for statistical analysis and business intelligence purposes.

7. Your Privacy Rights

As a raya22 user, you have the following rights regarding your personal data:

• Right to access: You may request a copy of all personal information we hold about you, provided free of charge once per year;
• Right to rectification: You may update or correct inaccurate personal information through your account settings or by contacting customer support;
• Right to deletion: You may request deletion of your personal data, subject to our legal and regulatory retention obligations;
• Right to data portability: You may request your betting history and transaction records in a machine-readable format (CSV, JSON);
• Right to object: You may object to processing of your data for marketing purposes or withdraw consent for non-essential data processing;
• Right to restrict processing: You may request temporary suspension of data processing while we investigate a dispute or concern you have raised;
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time (this does not affect the lawfulness of processing before withdrawal).

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 days and may require identity verification before fulfilling your request.

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit the raya22 platform. Cookies enable us to recognize your device, remember your preferences, and provide a personalized user experience.

8.2 Types of Cookies We Use

• Essential cookies: Necessary for platform operation, including session management, login authentication, and security features. These cannot be disabled without impairing core functionality;
• Performance cookies: Collect anonymous usage statistics (page views, navigation paths, load times) to help us optimize platform performance;
• Functionality cookies: Remember your preferences (language, time zone, display settings) to provide a customized experience;
• Marketing cookies: Track your interaction with promotional campaigns and enable targeted advertising based on your interests and play history.

8.3 Managing Cookie Preferences

You can control cookie settings through your browser's privacy options. Most browsers allow you to block or delete cookies. However, disabling essential cookies may prevent you from accessing certain features of the raya22 platform. Refer to your browser's help documentation for specific cookie management instructions.

9. Privacy Policy Updates

raya22 reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. Material changes will be communicated via email to your registered email address or through a prominent notice on the platform at least 30 days before the updated policy takes effect.

We recommend reviewing this Privacy Policy periodically to stay informed of how we protect your data. The "Last Updated" date at the top of this document indicates when the most recent revision was made. Your continued use of the raya22 platform after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

10. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact the raya22 Data Protection Team:

• Email: [email protected] (Subject: Privacy Inquiry)
• Live Chat: Available 24/7 on the raya22 platform
• WhatsApp: Contact number displayed in your account dashboard
• In-App Messaging: Submit a secure message through your account settings

Our customer support team operates 24 hours a day, 7 days a week, with native Indonesian-speaking agents ready to assist with privacy-related inquiries. We will acknowledge your inquiry within 24 hours and provide a substantive response within 30 days.